ServiceNow Administrator

About the role

We are looking for a detail-oriented ServiceNow Administrator to help maintain, configure and support ServiceNow environments. You will help the platform operate effectively by managing users and access, maintaining configuration, supporting service processes, troubleshooting issues and assisting with platform improvements.

Key responsibilities

• Administer and maintain ServiceNow instances and day-to-day configuration.
• Manage users, groups, roles and access in line with approved security policies.
• Configure forms, lists, fields, notifications and UI Policies.
• Support Incident, Problem, Change, Request and Knowledge Management.
• Maintain Service Catalog items, assignment rules and approval workflows.
• Monitor reported platform issues and investigate service requests.
• Assist with data imports, quality checks and CMDB maintenance.
• Support update sets, configuration changes, testing and controlled deployments.
• Maintain technical documentation and administrative procedures.
• Assist with upgrades, health checks and continuous improvement.
• Work with developers and consultants to resolve issues and implement enhancements.
• Follow security, access-control and change-management procedures.

Required skills and experience

• Experience administering, configuring or supporting ServiceNow.
• Understanding of users, groups, roles, access controls and configuration.
• Knowledge of core ITSM processes.
• Familiarity with Service Catalog, notifications, forms and reports.
• Strong troubleshooting, organisational and documentation skills.
• Clear communication with technical and non-technical stakeholders.
• Methodical approach to changes and data quality.

Desirable skills

• ServiceNow Certified System Administrator certification.
• Familiarity with CMDB, ITAM or SAM Pro.
• Experience with import sets, transform maps and data integrations.
• Basic JavaScript and ServiceNow scripting knowledge.
• Experience with upgrades, testing and release management.
• IT services or consultancy experience.