Provides strategic direction, architectural oversight, and delivery assurance for large-scale ServiceNow programs. Specialises in platform strategy, governance, and value realisation across ITSM, ITOM, and SPM.
Delivers automation-first implementations across workflows, portals, and integrations. Translates business logic into streamlined, secure, and scalable solutions that align with enterprise best practice.
Transforms operational data into actionable insights through Performance Analytics, dashboards, and KPIs. Enables data-driven decisions that improve service quality, speed, and compliance across the organisation.
Oversees day-to-day service operations, ensuring client commitments are met with consistency and care. Focuses on improving process efficiency, customer satisfaction, and cross-team collaboration.
Designs and implements robust integrations that connect platforms seamlessly. Specialises in bridging systems like Microsoft 365, ServiceNow, and finance apps to eliminate silos and improve visibility.
We design target architectures, automate complex workflows, and deliver measurable outcomes across ITSM, ITOM, SPM, and analytics. Our leadership blends enterprise experience with hands-on delivery to reduce risk, accelerate change, and lift service quality.
