First Computing
First Computing
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  • Who are we

    First Computing, established in 2016, is a mission-driven technology services provider dedicated to delivering measurable business impact through transparent execution and intelligent automation at scale. Our work focuses on aligning end-to-end IT Service Management (ITSM) capabilities with organizational strategy, ensuring that every process, implementation, and enhancement delivers tangible value and measurable outcomes.

    We believe in full transparency throughout delivery—maintaining open communication with stakeholders, defining clear milestones, and providing real-time visibility into progress through dashboards, performance analytics, and automated reporting.

    With deep expertise in automation and digital service delivery, First Computing designs and deploys integrated ITSM solutions across the enterprise, including Incident, Problem, Change, Request, Knowledge, and Asset Management. By leveraging intelligent workflows, orchestration, and AI-driven insights, we streamline operations, reduce manual effort, and accelerate service delivery while maintaining governance, compliance, and scalability.

    Committed to continual improvement, operational excellence, and a service-centric mindset, First Computing enables organizations to move from reactive support models to proactive service delivery. The result is a resilient, data-driven ITSM ecosystem that enhances collaboration, improves customer satisfaction, and supports sustainable business growth.

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About Us //
About Us | First Computing — ServiceNow Specialists

We help organisations turn ServiceNow into a strategic advantage

First Computing is a UK-based ServiceNow consultancy focused on outcomes: faster delivery, lower cost, higher resilience, and better experiences. We combine deep platform expertise with pragmatic delivery to ship value early and often.

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Our mission

Enable technology teams to deliver measurable business outcomes by simplifying processes, automating the routine, and illuminating decisions with data—on a platform that scales.

Outcome-first

We start with goals and constraints, not tools. Every sprint connects to a tangible impact.

Build for scale

Secure, maintainable configurations and integrations that grow with your organisation.

Transparent delivery

Clear roadmaps, demos, and KPIs so stakeholders always know progress and value.

What makes us different

Cross-domain depth

ITSM, ITOM, ITAM/SAM, SPM and Creator—joined-up design across data, process, and experience.

Automation first

From catalog flows to integrations and reclamation—automation removes toil and errors.

Evidence & guardrails

KPIs, dashboards and governance patterns that keep cost, risk and resilience in balance.

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